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Right, in this chapter it’s over to you. The ball is being placed very firmly in your court. I’ll serve the questions, but it’s how you respond to them that will determine whether you move on to develop better and more effective strategies in how you deal with people.

While most books promise to give you the answers, I promise in this chapter I won’t. But the answers you come up with could prove to be some of the most enlightening and insightful you’ll gain from reading this book.

Here’s the deal. In a moment I’m going to pose you four questions. Don’t rush through them. And don’t be intimidated either. This is not a test. There are no right ...

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