Have you ever received criticism or had to give feed­back to anyone? It’s not easy, is it? In fact people go on courses to learn how to give and receive feedback. I’ve delivered some myself.

One in particular springs to mind.

I was working just outside London, running a workshop on “Getting the best from people” and we were explor­ing the subject of giving feedback. This can be reasonably straightforward when what you have to say is generally positive, but can be as difficult as running through quicksand when it’s not. Sensitivity, diplomacy, being balanced and constructive can all be required when the feedback you’re giving could also be construed ...

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