I wonder how much change you’ve faced recently, both in and outside work? It’s hard to avoid really, isn’t it? Apart from dying and paying taxes, it seems to be one of the great certainties of life.

It’s a subject I speak a great deal about for organizations around the world. When a client who is experiencing significant change briefs me about their event, the context in many (but not all) cases is that there’s a degree of negativity amongst staff and some resistance towards change. However, what surprises me is that some managers I speak to actually seem genuinely surprised by the amount of negativity emanating from their team in such circumstances, ...

Get How to Succeed with People: Remarkably easy ways to engage, influence and motivate almost anyone now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.