CHAPTER 2

Becoming a Consultant: The Four Qualifications

The purpose of life is to live it, to taste experience to the utmost, to reach out eagerly and without fear for newer and richer experience.

—Eleanor Roosevelt

When I came out of business school, my operations management courses had consisted of one combined semester of cost accounting and linear programming. While both of these tools still have a place in the business world, my real knowledge of operations management came from on-the-job training. During my 20 plus years in manufacturing, I worked for four different companies, was responsible for maintaining multi-million-dollar inventories, ran several different production facilities, and led three major enterprise resource planning (ERP) ...

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