August 2019
Intermediate to advanced
122 pages
2h 41m
English
book
How to Take Action for Successful Performance Management
by Professor Falconer Mitchell, Hanne Nørreklit
Content preview from How to Take Action for Successful Performance Management
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Operational Performance Management
Falconer Mitchell, Hanne Nørreklit, and Mihaela Trenca
Insights from This Case Study
The conventional thinking on the performance management of operational responsibility centers is dominated by the ideas of cybernetic and result controls. However, scholarly research and anecdotal evidence points to measurement challenges and dysfunctional implications of result control. Drawing on pragmatic constructivism, this chapter argues that the dysfunctional problems of operational performance measurement can to a certain extent be handled by the way the result measures are formulated and used. We present an actor-based method to the use of operational performance measurement. The method is illustrated through ...
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.