12

Common Pitfalls

In this chapter we will take a look at some of the common pitfalls to avoid. These usually occur when something goes wrong (or rather when you believe it has gone wrong) in an interaction.

I Got a Bad Response and Didn't Know How to Handle the Situation

In most situations, if you get a critical comment or response from someone the best way to handle it is as follows.

Just calmly say either:

“That's interesting”

or

“OK”

In most instances, where someone is critical or gives a bad response, they are expecting one of two outcomes. Either you are going to argue back or you are going to retreat and go away having been humiliated or put in your place.

Said with the right calm, casual tone, the “That's interesting” or

Get How To Talk To Absolutely Anyone: Confident Communication in Every Situation now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.