13Difficult Work and Business Conversations

In the chapters on opening a conversation and building a connection, we focused a lot on everyday social conversations. The reason for this is most conversations with new people start on the general or social side, even if for just a minute or two, before moving onto business. With so much attention given to general/social conversations it is now time to take a look at handling some of the difficult situations in work and business.

In life there are times, at work or in business, when we have to have what some people would term “difficult conversations”. This may be doing appraisals for team members; it might be chasing for payments or delegating work to another person. It may even be talking to ...

Get How To Talk To Absolutely Anyone, 2nd Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.