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Is the Sincere Smile an Oxymoron at Work?

People smile at work—sometimes even sincerely! I’m sure you’ve seen many other types of smiles around the office, too. Smiles of surrender, smiles of deception, phony smiles, lecherous smiles, and those that are just plain ludicrous. When the big boss tells a joke, I’ve seen employees force grins so big they look like monkeys on a banana boat. Don’t people realize a smile is a lot more than flashing teeth, parting lips, and saying cheese?

Wouldn’t it be wonderful to work in a company where you didn’t have to fake a smile, or for that matter, any emotions you don’t feel? A company where you didn’t have to pretend you thought your colleague’s presentation was great or you really cared about a coworker’s ...

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