How to Talk to Anyone at Work: 72 Little Tricks for Big Success in Business Relationships
by Leil Lowndes
18
E-mail Amity
If you’ve used the Internet, then you likely have an e-mail address. And if you have an e-mail address, then you’ve written and read e-mail. Chapter over. You’ve mastered communicating by e-mail, right? You wrote what you wanted and got your point across. Right? No one was hurt by or took offense your e-mail? No one misunderstood your e-mail or IM? No one read too deep into your message and found hidden meanings you never intended, right?
Of course recipients screwed up your intent! They read your message, processed it, and their brain turned it into whatever they wanted it to be. From the first line to your signature, how long it took you to answer, who you cc’d and who you didn’t, your words are forever stamped in stone as ...
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