How to Tell Anyone Anything

Table of contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Dedication Page
5. Contents
6. Acknowledgments
7. Introduction: A New Way of Looking at Dialogue
8. Section I: The Basics
   1. Chapter 1. Why we Stink at Difficult Conversations—And how we can Change
   2. Chapter 2. How to have Painless Conversations: The CANDID Approach
9. Section II: The CANDID Approach in Detail
   1. Chapter 3. Compartmentalize your Message: The Neutral Zone
   2. Chapter 4. Ask Questions: From Furious to Curious
   3. Chapter 5. Normalize: It's OK, Really
   4. Chapter 6. Discuss the Issue: Just the Facts
   5. Chapter 7. Incentivize: It's All about Them
   6. Chapter 8. Disengage from the Discussion: Making a Good Last Impression
10. Section III. The Advanced Course
    1. Chapter 9. Reframing: Making Difficult Messages Painless
    2. Chapter 10. Managing the Dialogue: Response and Counter-Response
    3. Chapter 11. You don't Say: Phrases to Avoid
    4. Chapter 12. How to Receive Feedback
11. Section IV. Putting it into Practice
    1. Chapter 13. Case Studies: Creating Painless Discussions in Real Life
    2. Chapter 14. Troubleshooting the Mechanics
12. Epilogue: Summing it All Up
13. Appendix A: The Painless Conversation Worksheet
14. Appendix B: Strength-Based Psychology: The Basis of Painless Communication
15. Index
16. About the Author