Book description
No one likes to be criticized. But when feedback is necessary—whether it’s with a boss, someone we manage, or another co-worker—it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what’s wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism—and how to transform interactions that might become verbal tugs-of-war into collaborative, problem-solving sessions.Table of contents
- Cover Page
- Title Page
- Copyright Page
- Dedication Page
- Contents
- Acknowledgments
- Introduction: A New Way of Looking at Dialogue
- Section I: The Basics
-
Section II: The CANDID Approach in Detail
- Chapter 3. Compartmentalize your Message: The Neutral Zone
- Chapter 4. Ask Questions: From Furious to Curious
- Chapter 5. Normalize: It's OK, Really
- Chapter 6. Discuss the Issue: Just the Facts
- Chapter 7. Incentivize: It's All about Them
- Chapter 8. Disengage from the Discussion: Making a Good Last Impression
- Section III. The Advanced Course
- Section IV. Putting it into Practice
- Epilogue: Summing it All Up
- Appendix A: The Painless Conversation Worksheet
- Appendix B: Strength-Based Psychology: The Basis of Painless Communication
- Index
- About the Author
Product information
- Title: How to Tell Anyone Anything
- Author(s):
- Release date: June 2009
- Publisher(s): AMACOM
- ISBN: 9780814410165
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