CHAPTER 13
Case Studies: Creating Painless Discussions in Real Life
This chapter brings painless communications skills to life for the kinds of difficult but common situations that most of us encounter in the workplace. It looks at several case studies, each of which deconstruct a tough problem using the skills taught in this book. In the process, I am going to open up my playbook from how I and other people handle some of the most common situations with which people struggle and show you how the CANDID approach can almost magically turn each of them into productive discussions.
Here more than ever, I would like you to read this chapter with a pencil and paper in hand. Think about how situations like these translate to the people and situations ...
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