CHAPTER 8

Disengage from the Discussion: Making a Good Last Impression

In the Bible, there is a passage that reads, “The last shall be first, and the first last.”1 They weren't talking about communications skills here. But they are making a point that applies very well to the way you manage a difficult conversation. Most of us should, in fact, take one of the first things we often do in sensitive discussions and make it the very last thing we do—namely, talk about something other than the subject at hand. This chapter will explore how to disengage gracefully from a challenging conversation by shifting back into the rhythm of your normal working relationship.

WHY DISENGAGING FROM THE DISCUSSION IS IMPORTANT

When you wrap up a difficult conversation—especially ...

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