INTRODUCTION
A New Way of Looking at Dialogue
“I can't deal with him anymore!”
This pained outburst, spoken sharply into a cell phone, rose above the din of a crowded Wednesday afternoon at Chicago's O'Hare Airport, as a well-dressed man wheeled his luggage behind me. Later that same afternoon, settling into my seat at the United Airlines Red Carpet Club, I overheard more cell phone conversations from more successful-looking people with business suits and briefcases—things like:
“She may be the boss, but she doesn't know how to get along with anyone,”
“Everyone knows that he just isn't working out, but no one has the guts to tell him,”
“I got so fed up with that man that I walked out of a project with him and got fired!”
These people all have ...
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