Get full access to How to Win in an Omnichannel World and 60K+ other titles, with free 10-day trial of O'Reilly.
There's also live online events, interactive content, certification prep materials, and more.
How to Win in an Omnichannel World
A Customer-Focused Framework
Navigating the Framework
Information: Remote vs. Direct Access
Fulfillment: Delivery vs. Pickup
Information Online, Fulfillment Offline
Information Offline, Fulfillment Online
The Importance of Information for Customers
Serving the Omnichannel Customer
Get How to Win in an Omnichannel World now with the O’Reilly learning platform.
O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.
Get Mark Richards’s Software Architecture Patterns ebook to better understand how to design components—and how they should interact.