CHAPTER1

DASH—Gettingto the Task

You’re at your desk writing a proposal for a key client—a project your boss has just dumped on you and that was due yesterday because he sat on it all week. Meanwhile, all you can think of is that sales report your boss’s boss expects on her desk from you by the end of the business day. You can’t finish that project because one of your teammates hasn’t run the month-end operating expenses that you need to analyze in the report. The e-mail inbox shows 14 new messages in the past 20 minutes. The electricians are snaking cable through the ceiling tiles, conjuring the image of a pack of rats burrowing through an overhead tunnel. Someone walks past you with his mobile phone blaring the William Tell Overture. Two colleagues ...

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