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How Walmart Became a Cloud Services Provider with IBM CICS by Matthew Webster, Phil Wakelin, Kellie Mathis, Rich Jackson, Mark Hollands, Randy Frerking, Jennifer Foley

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The service consumer
The service consumer is the customer of the IT department in an organization. It is the responsibility of the IT department to determine the needs of the service consumer through continuous dialog.
The service consumer is primarily an application developer who is looking for a way to efficiently accomplish a repeatable task. This task is part of a larger process and commonly achieved through microservices in modern development approaches.
The background of the service consumers and their skills vary based on their application ...

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