Writing a book is a journey unlike any other I have ever taken, and, as with most journeys, it would not have been possible without the love, support, encouragement, feedback, and tireless efforts of the many people who made the journey with me. I know I will have the chance to sit down with each of them and express my profound gratitude for what their contribution has meant to me. In the meantime, I'd like to thank them here.

Joni Evans, originally my agent at William Morris and now a dear friend. You gave me the belief and confidence that I had a book in me, and that it would prove useful to others. Your ongoing mentor-ship and guidance, substantive help, enthusiasm, and inspiration have provided a rare form of encouragement. You have been there every step of the way. I'm deeply grateful. The world needs more like you.

Jennifer Rudolph Walsh and Jay Mandel. Along with the team at William Morris, you stepped into the project and embraced it with the same passion and commitment, and saw me through to the finish line. I feel fortunate to have you both in my corner.

Pamela van Giessen, my editor at John Wiley & Sons. You believed in me, and more important, had a vision for this book far more significant than the one I brought you. You saw that HOW is for people, not just the institutions for which they work. You felt the resonance of this material, shaped and formed it as we went along, and then kept me from running off the track. Perhaps most important, you promised ...

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