What Email Reveals About Your Organization

By studying data from email archives and other sources, managers can gain surprising insights about how groups should be organized and led — as well as about optimal participation and communications patterns.

What if — far enough in advance that you could do something about it — you could gauge the likelihood that some of your company’s top performers were thinking about leaving? Or if you could see from the email interactions between your best salespeople and customers which communication behaviors had the most chance of generating successful results? It so happens that by sifting through data from such sources as email archives, Twitter feeds, and Facebook group pages, ...

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