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First published in Great Britain in 2011
© Pearson Education 2011
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British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging-in-Publication Data
How you can talk to anyone in every situation / Emma Sargent and Tim Fearon.
ISBN 978-0-273-73571-7 (pbk.)
1. Interpersonal communication. 2. Conversation. I. Fearon, Tim. II. Title.
All rights reserved. No part of this publication may be reproduced, stored in a
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photocopying, recording or otherwise, without either the prior written permission of the
publishers or a licence permitting restricted copying in the United Kingdom issued by the
Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS.
This book may not be lent, resold, hired out or otherwise disposed of by way of trade in
any form of binding or cover other than that in which it is published, without the prior
consent of the publishers.
10 9 8 7 6 5 4 3 2 1
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Typeset in 9.5/13pt Iowan Old StyleBT by 30
Printed in Great Britain by Henry Ling Ltd, at the Dorset Press, Dorchester, Dorset