7
Chapter
169
When to shut up!
So far we’ve given you a whole range of great strategies to intro-
duce you into conversations; to keep you talking; to make you
the centre of attention; to enable you to build great relation-
ships; to help you deal effectively with difficult situations and to
ensure that you shine when you want to.
So it may seem a bit odd to introduce a chapter that teaches you
how and when to shut up! But, believe us, shutting up
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