book

HP OpenView System Administration Handbook: Network Node Manager, Customer Views, Service Information Portal, HP OpenView Operations

by Tammy Zitello, Deborah Williams, Paul Weber

August 2004

Intermediate to advanced

688 pages

15h 57m

English

Pearson

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Copyright
Dedications
Praise for HP OpenView System Administration Handbook
Hewlett-Packard® Professional Books
How This Book Is Organized
Acknowledgements
Who This Book Is For
Conventions Used in This Book
1. Network Node Manager, Customer Views, and Service Information Portal
1. Introduction to Network Node Manager, Customer Views, and Service Information Portal
1.1. AN SNMP COKE MACHINE1.1.1. A Review of SNMP1.2. WHAT NETWORK NODE MANAGER PROVIDES1.2.1. Continuous Status Monitoring of Managed Nodes1.2.2. User and Administrator Interfaces1.2.3. Integration with Trouble Ticketing Systems1.2.4. Third-Party Applications1.2.5. The Need for Network Management1.3. WHAT CUSTOMER VIEWS PROVIDES1.4. WHAT SERVICE INFORMATION PORTAL PROVIDES1.5. OBTAINING EVALUATION COPIES OF NNM, CV, AND SIP1.6. ADDITIONAL OPENVIEW PRODUCTS1.6.1. HP OpenView Operations (OVO)1.6.2. HP OpenView Performance (OVP)1.7. SOME HELPFUL URLS
2. Why Network and Systems Management Systems Fail
2.1. …TO WORK PROPERLY2.1.1. Incorrect Configuration of Hostname Resolution2.2. …TO EFFECTIVELY MANAGE THE ENTERPRISE GROWTH2.2.1. Lack of Hardware and Software Resources2.2.2. Lack of Human Resources2.2.3. Inadequate Training2.3. …TO MANAGE EVERYTHING AT ONCE2.4. …TO EVEN GET OFF THE GROUND2.4.1. Layers 8 and 9 of the OSI Model2.4.2. Other Groups Won't Cooperate2.5. SUMMARY

3. Create a Deployment Plan
3.1. MANAGEMENT REQUIREMENTS3.1.1. Problem Detection3.1.2. Software Requirements3.1.2.1. Network Node Manager3.1.2.2. OpenView Operations3.1.2.3. Additional Management Products3.1.2.4. Functionality Overlap3.2. DEFINE THE MANAGEMENT DOMAIN3.2.1. What Will Be Managed?Nodes and NetworksIPX NodesDHCP HostsLevel-2 DiscoveryOVO Managed Nodes3.2.2. Collection Station Requirements3.2.2.1. Collection Domains3.2.2.1.1. Will there be any Overlapping Domains?3.2.2.1.2. Will there be any Collection Station Fail-over?3.2.2.2. Distributed Internet Discovery and Monitoring (DIDM)3.2.3. Distributed Consoles, Web Presenter, or the Java GUI?3.2.3.1. Distributed Consoles3.2.3.2. OpenView Web Interface3.2.3.3. Java GUI3.2.4. Data Warehouse and Data Collection3.2.4.1. Questions to Consider when Planning for the Data Warehouse3.3. ARE THERE FIREWALLS WITHIN THE MANAGEMENT DOMAIN?3.4. OUT-OF-BAND NETWORK MANAGEMENT3.5. BACKUP AND RECOVERY REQUIREMENTS3.6. AUTHENTICATION, AUTHORIZATION, AND ACCESS CONTROL REQUIREMENTS3.7. EVENT CORRELATION REQUIREMENTS3.8. HIGH AVAILABILITY AND FAULT TOLERANCE REQUIREMENTS3.9. CONFIGURATION AND CHANGE MANAGEMENT PROCESS REQUIREMENTS3.10. HARDWARE CONFIGURATION REQUIREMENTS3.10.1. Memory Requirements3.10.2. Disk Space and Disk I/O Requirements3.10.3. One Database Vendor3.10.4. Memory Amount and Kernel Parameter Requirements3.11. SUMMARY
4. Out-of-the-box Network Node Manager
4.1. NNM DISCOVERY4.1.1. ovw: Maps and Submaps4.1.2. The Menu Bar4.1.3. The Toolbar Icons4.1.4. Pan and Zoom4.1.5. Map Navigation4.1.5.1. Non-SNMP Devices4.2. SYMBOLS AND OBJECTS4.2.1. View and Locate Object Attributes4.2.2. Symbol Status Colors4.2.3. Status Propagation Rules4.3. ALARM CATEGORIES4.3.1. All Alarms Browser4.4. QUERYING THE MIB4.4.1. The MIB-II Subtree4.4.2. Graphing MIB Variables4.4.3. Loading Additional MIBs into NNM4.4.3.1. The Need for Vendor-Specific MIBs4.4.3.2. Vendor-specific Trap Definitions4.5. WEB ACCESS4.5.1. The OpenView Launcher4.5.2. The Network Presenter4.5.3. Dynamic Views4.6. SUMMARY
5. Network Discovery
5.1. SEEDING INITIAL DISCOVERY5.1.1. Setting NNM Environment Variables5.1.1. netmon: the Discovery Process5.1.2. Excluding Devices from Discovery5.1.3. Testing SNMP Connectivity5.1.4. Re-discovering the Network5.1.4.1. The Background Processes5.1.5. The netmon.lrf File5.2. ADDITIONAL DISCOVERY METHODS5.2.1. Discovery using loadhosts5.2.2. Discovery via the NNM GUI5.3. NETMON POLLING STATISTICS5.4. CONFIGURING SNMP COMMUNITY NAMES5.4.1. SNMP Manager Configuration5.4.2. SNMP Agent Configuration5.5. FIREWALL CONSIDERATIONS IN NETWORK DISCOVERY5.6. SUMMARY
6. Customizing NNM from the GUI
6.1. CUSTOMIZING SUBMAPS6.1.1. Setting the Default Map and Home Submap6.1.2. Submap Overlay, Window Geometry, and Symbol Hiding6.1.3. Setting Background Graphics and Automatic Layout6.1.3.1. Memory Considerations when using Background Graphics6.1.3.2. Submap Persistence6.1.3.3. Automatic Layout6.1.4. Partitioning the Internet Submap6.1.5. Creating Executable Symbols6.1.6. MIB Applications6.1.5.1. Built-in MIB Applications6.1.5.2. Creating MIB Applications6.1.5.3. Use Your MIB Application as an Executable Symbol6.2. SUMMARY
7. Advanced Customization
7.1. Application Integration using Application Registration Files (ARFs)7.1.1. Creating Your Own ARF7.1.2. Zman's Sample ARF7.1.3. Zman's Extra Cool Object Info ARF7.1.3.1. The Code For Zman's XCOI ARF7.1.3.2. The showzmansxcoi Script7.1.4. Limiting Menu Items by Setting the Submap Context7.1.5. Limiting Application Execution with the Selection Rule7.1.6. Output of ovobjprint7.1.7. Use Your ARF as an Executable Symbol7.1.8. The ovw Application Registration File7.1.9. Limiting Access to Applications using OVwRegDir7.2. Application Integration using Web Launcher Registration Files (WLRF) and Network Presenter Registration Files (NPRF)7.2.1. Creating Your Own WLRF7.2.1.1. Configuring Event CorrelationNetwork Connector DownCorrelation ComposerPair WiseRepeated EventsScheduled Maintenance7.2.2. Zman's Sample WLRF7.2.3. Creating Your Own NPRF7.2.4. Zman's Sample NPRF7.3. Defining Custom Symbols and Fields7.3.1. Description of the SRF7.3.1.1. The Computer Symbol Class File7.3.1.2. The HP-UX Symbol Subclass File7.3.2. Creating Your Own SRF7.3.2.1. The Toaster Subclass File7.3.3. Description of the FRF7.3.3.1. Creating Your Own Field Registration File7.3.4. Limiting Access to Custom Symbols and Fields7.4. Summary
8. Data Collection and Event Configuration
8.1. CREATING A DATA COLLECTION8.1.1. Defining and Displaying an MIB Collection8.1.2. Defining an MIB Expression for Collection8.2. CREATING THRESHOLD AND REARM EVENTS8.2.1. Defining a Threshold Event for Data Collection8.2.2. Defining a Rearm Event for Data Collection8.2.3. Generating Actions Based on Custom Thresholds8.2.3.1. Automatic Actions for UNIX systems8.2.3.2. Automatic Actions for Windows Systems8.2.4. Creating Custom Alarm Categories8.2.5. Accessing Events from the Alarm Browser8.3. CUSTOMIZING EXISTING DATA COLLECTIONS8.4. CUSTOMIZING EXISTING EVENTS8.5. TEST YOUR KNOWLEDGE OF DATA COLLECTION AND EVENTS8.6. DETAILED SOLUTION TO NETWORK PRINTER EXERCISE8.7. SUMMARY
9. Scalability and Distribution
9.1. REMOTE CONSOLES9.1.1. Configuring Remote Consoles for UNIXServer ConfigurationClient Configuration9.1.2. Configuring Remote Consoles for Windows NT/2000Server ConfigurationClient Configuration9.1.3. Configuring Remote Consoles for UNIX/WindowsServer ConfigurationClient Configuration9.2. CONFIGURING THE ON-DEMAND LEVEL FOR A MAP9.3. CONFIGURING THE POLLING FREQUENCY9.4. DEFINING FILTERS9.4.1. The Default Filters File9.4.2. The Filters File Syntax9.4.2.1. Attribute Value Assertions9.4.2.2. Testing Your Filter9.4.3. Map Filters9.4.4. Discovery Filters9.4.5. Topology Filters9.4.6. Persistence Filters9.4.7. Important Nodes Filter9.4.8. DHCP Filters9.4.9. Failover Filers9.5. DISTRIBUTED INTERNET MONITORING (DIM)9.5.1. CS Configuration9.5.2. MS Configuration9.5.3. Overlapping versus Non-Overlapping Domains9.5.4. Troubleshooting DIM9.6. SUMMARY
10. Customer Views
10.1. THE FIVE ADDITIONAL VIEWS10.1.1. The Key Resources View10.1.2. The Customers View10.1.3. The Devices View10.1.4. The Internet Links View10.1.5. The Sites View10.2. THE OVCUSTOMER UTILITY10.2.1. Adding Customer Data10.2.1.1. Sample Batch File custInfo.txt10.2.2. Listing Customer Data10.2.3. Deleting Customer Data10.2.2.1. Sample Batch Fiel delCustInfo.txt10.2.4. Tips for ovcustomer10.3. CONFIGURING THE HIERARCHICAL SUBMAP BUILDER10.4. SUMMARY
11. Service Information Portal
11.1. GENERIC NET DEMO11.2. INTEGRATING SIP WITH NNM11.2.1. Configuring Users11.2.2. Configuring Roles11.2.3. User Role Packages11.2.4. Adding an NNM Station to SIP11.2.5. Integrating CV Organizations11.3. SUMMARY
12. Introduction to OpenView Operations (OVO)
12.1. MONITORING THE ENTERPRISE WITH OVO12.1.1. OVO Terminology12.1.2. OVO, VPO, ITO, and OPC: They're All the Same12.2. THE OVO OPERATOR12.3. THE OVO ADMINISTRATOR12.4. TEMPLATE ADMINISTRATORS12.5. SUMMARY
2. OpenView Operations
13. Out-of-the-box with HP OpenView Operations
13.1. CONSIDER A SERVICE LEVEL IMPLEMENTATION13.2. PRE- AND POST-SOFTWARE INSTALLATION SUMMARY13.2.1. Implementation Tasks13.2.2. Installation: Frequently Asked Questions13.3. INSTALLING THE MANAGEMENT SERVER13.3.1. Hardware and Software Prerequisites13.3.2. Prerequisite Patches13.3.3. Installing Oracle and OVO Software13.4. AGENT SOFTWARE INSTALLATION13.5. OPENVIEW STATUS CHECKS13.5.1. Check the OpenView Services (NNM)13.5.2. Check the OVO Server13.5.3. Check the Agents13.6. OVO AUTOMATIC STARTUP AT BOOT TIME13.7. THE ADMINISTRATOR CONSOLE13.8. WINDOWS AND MENUS13.9. NODES, NODE GROUPS, NODE LAYOUT GROUPS, NODE HIERARCHIES13.9.1. Nodes13.9.2. Node Groups13.9.3. Node Layout Groups13.9.4. Node Hierarchies13.10. MESSAGE GROUPS13.11. USERS AND USER PROFILES13.12. APPLICATIONS13.13. THE OPERATOR CONSOLE13.14. CONFIGURE A NEW OVO OPERATOR13.14.1. Summary of the Process to Create a New Operator13.14.2. Functional Tests for the Operator Account13.15. CONFIGURE THE MANAGEMENT SERVER13.15.1. Initial Message Management13.15.2. Control Duplicate Messages13.15.3. Example Server Duplicate Message Suppression13.15.4. Default OVO X-Window Controls13.15.5. Control the Message Group Pop-Up Window13.15.6. Colored Lines in the Message Browser13.16. WORKING FROM THE COMMAND LINE13.17. PROBLEM SOLVING WITH OPENVIEW OPERATIONS13.18. OVO SERVER AND NODE RESOURCES13.18.1. Processes and Queue Files13.18.2. Server Directory Structure13.18.3. Server Configuration Files13.18.4. Managed Node Directory Structure13.18.5. Managed Node Configuration Files13.18.6. Error and Log Files13.18.7. System Resource Files13.19. DOCUMENTATION13.20. TOOLS AND RESOURCES13.21. SUMMARY OF EXECUTING OVOINSTALL13.22. SUMMARY
14. Agents, Policies and Distribution
14.1. THE OVO AGENTS14.1.1. List of Tasks Performed by the Agents14.1.2. The Agent Processes14.2. THE OVO MANAGEMENT SERVER PROCESSES14.2.1. Tasks Performed by the Server14.2.3. The Management Server Processes14.3. AGENTS ALIVE AND WELL AT ALL TIMES14.3.1. RPC Service14.3.2. HTTPS Communication Service14.3.3. Functional Tests for Primary Communications14.4. AGENT INSTALLATION14.4.1. Automatic Install14.4.2. Semi-automatic Install for Windows Nodes14.4.3. Manual Installation14.4.3.1. Example: Manually Install HP (DCE/RPC-based) Node14.4.3.2. Example Manual Installation Microsoft Windows Node14.4.6. Agent Installation using Secure Shell (ssh)14.4.5. Command Line Distribution of Agent Components14.5. AGENT CONFIGURATION14.5.1. Agent Configuration Files14.5.2. Server Configuration Files14.5.3. The Message Stream Interface (MSI)14.6. POLICIES14.6.1. Working with Policy Templates from the GUI14.6.1.1. Logfile Templates14.6.1.2. Monitors14.6.1.3. Messages14.6.1.4. Traps14.6.1.5. Schedule template14.6.1.6. Message Forwarding Templates14.6.1.7. Outage Template14.6.1.8. Message Regrouping Template14.6.2. Working with Template Files14.6.2.1. Template Format14.6.3. Template Administrator14.6.4. Template Groups14.6.4.1. Process to Create a New Template Group14.6.4.2. Copy and Paste Templates into a Template Group14.6.5. Template Assignment14.6.5.1. Template to Node Assignment14.6.7. Template Files14.6.7.1. Templates on the Management Server14.6.7.2. Templates on the Managed Node14.6.5. Template Status14.6.5.1. ovpolicy and opctemplate14.6.5.2. Temporarily Disabling and Enabling a Template14.7. ACTIONS, MONITORS, COMMANDS AND EXTERNAL NOTIFICATION SERVICES14.7.1. Actions14.7.2. Monitors14.7.3. Trouble Ticket Interface14.7.4. External Services14.8. USING TEMPLATES FOR MESSAGE SUPPRESSION14.9. CONTROL MESSAGES WITH MESSAGE CORRELATION14.10. DISTRIBUTION14.10.1. Template Group to Node Group Assignment14.10.1.1. Assign the Templates to the Nodes or Node Groups14.11. SUMMARY
15. Smart Plug-Ins
15.1. INSTALLING AN SPI15.1.1. Installation Summary15.2. COMPONENTS OF AN SPI15.2.1. Component in the Message Group Bank15.2.1.1. Database SPI Message Group-Administrator View15.2.1.2. Database SPI Message Group-Operator View15.2.2. Component in the Node Group Bank15.2.2.1. Database SPI Node Groups-Administrator View15.2.2.2. Database SPI Node Groups-Operators View15.2.3. Components in the Application Bank15.2.3.1. Database SPI Application Groups15.2.4. Components in the Message Source Templates15.2.5. The Message Browser15.2.6. Directories and Files on the Management Server15.2.7. Directories and Files on the Managed Node15.3. TYPES OF SPIS15.3.1. OpenView SPIs Available from Hewlett Packard15.3.2. SPIs Available from HP Partners15.3.3. Free Gallery SPIs15.4. SPI DOCUMENTATION AND WHITE PAPERS15.5. SPI TRAINING15.6. SUMMARY
16. Built-in Performance Tools
16.1. EMBEDDED PERFORMANCE AGENT (OVOA)16.1.1. OVOA Installation16.1.2. Performance Data Provided by OVOA16.1.3. OVOA versus OVPA16.1.4. OVOA Configuration16.1.4.1. Deploy the Embedded Performance Agent Template16.1.4.2. The Hook Between opcmona and OVOA16.1.5. Interface with Other Programs16.1.6. Commands and Files16.1.6.1. Frequently Used Commands16.1.6.2. File Locations16.1.6.3. Data Files16.2. THE PERFORMANCE AGENT16.2.1. OVPA Installation16.2.2. OVPA (3.x) Process Environment16.2.3. OVPA Startup16.2.4. OVPA Configuration16.2.4.1. Data Source Log File Types16.2.4.2. OVPA Alarm Configuration Example—Contributed by Emil Velez16.2.4.3. Examples of Measureware Extractions16.2.4.3. Check the OVPA message interface to OVO16.2.5. Data Source Integration (DSI)16.2.5.1. Data Source Integration Example16.2.5.2. Definition of Commands and Terms16.2.6. OVPA Interface with Other Programs16.2.7. OVPA Commands and Files16.2.8. OVPA 4.x16.2.9. Examples Directory16.2.10. Available Metrics16.3. OTHER PERFORMANCE TOOLS16.3.1. OV GlancePlus Pack16.3.2. OpenView Performance Manager (OVPM) 4.x16.3.3. Glance versus OV Performance Manager16.3.3.1. Terms and Definitions Used with Glance16.3.4. OVPA Applications Integration with OVO16.3.5. Network Node Manager16.3.6. Databases16.3.7. Operating System Built-in Performance Tools16.3.7.1. top16.3.7.2. sar16.3.7.3. vmstat16.3.7.4. iostat16.3.7.5. nice16.3.7.6. ps16.3.7.7. size16.3.7.8. swapinfo –t16.3.7.9. SAM16.3.7.10. cron16.3.7.11. crontab –l16.3.7.12. uptime/ruptime16.3.7.13. time and timex16.3.7.14. ipcs16.3.7.15. bdf and df16.4. OPERATING SYSTEM TOOLS INTEGRATION EXAMPLE16.5. DOCUMENTS AND REFERENCES16.6. SUMMARY
17. Server Administration
17.1. SYSTEM ADMINISTRATION RESPONSIBILITIES17.2. SYSTEM STARTUP AND SHUTDOWN17.2.1. Execution Scripts17.2.2. Configuration Variable Files17.2.3. Link Files17.2.4. The Sequencer Script17.3. FILE SYSTEMS AND DISKS17.3.1. Check the Disks Available on the System17.3.2. Check the Available Capacity of the File Systems17. 4. OVO SERVER BACKUP17.4.1. Develop a Backup Procedure17.4.2. OVO Tools to Perform the Backup17.4.2.1. Offline Backup17.4.2.2. opc_backup Documentation17.4.2.3. Online Backup with ovbackup.ovpl17.5. CONFIGURATION DOWNLOAD17.5.1. Why Download the Configuration?17.5.2. What Can You Download?17.5.3. Where Will the Downloaded Configuration End Up?17.5.4. How Can You Distribute the Downloaded Configuration?17.6. CONFIGURATION UPLOAD17.6.1. What Are the Prerequisites for Configuration Upload?17.6.2. What If You Only Want to Upload Part of the Configuration?17.6.3. How Can You Create a Backup Server?17.7. HISTORY DOWNLOAD17.7.1. What Is the Process to Download the History Information?17.8. AUDITING17.9. REPORTING17.9.1. Operator Reports17.9.2. Administrator Reports17.9.3. External Report Programs17.9.4. Sample Reports from OV Storage Area Manager17.10. UTILITIES AND CONTRIBUTED TOOLS17.10.1. Utility Programs17.10.1.1. Utility Programs Usage Examples17.10.2. Contributed Tools17.11. SUMMARY
18. Oracle for OpenView
18.1. DATABASE TERMINOLOGY18.2. DATABASE STRUCTURES18.2.1. Logical Components18.2.2. Physical Components18.2.3. Memory Components18.2.4. User Processes18.2.5. Dedicated Server Processes18.2.6. Background Processes18.3. ENVIRONMENT VARIABLES18.3.1. User Environment18.4. DATABASE FILES AND DIRECTORY LOCATIONS18.5. DATABASE STARTUP AND SHUTDOWN18.5.1. Automatic Database Startup and Shutdown18.5.2. Manual Database Startup and Shutdown18.5.2.1. Database Shutdown Command Line Options18.6. DATABASE QUERIES18.6.1. Basics of Writing SQL Statements18.6.2. Examples of Database Queries using SQL18.7. DATABASE REPORT18.8. DATABASE TOOLS AND RESOURCES18.9. SUMMARY
19. Enterprise Management Flexibility with Multiple Management Servers
19.1. DISTRIBUTED OPENVIEW SERVER CONCEPTS19.1.1. Backup Server19.1.2. Competence Center and Escalation19.1.3. Follow-the-sun19.2. TERMINOLOGY19.2.1. OpenView Domain19.2.2. Message Forwarding19.2.2. Responsible Manager19.2.3. Primary Manager19.2.4. Original Manager19.2.5. Secondary and Action Allowed Managers19.2.6. Failover/Takeover/Failback/Takeback19.2.7. Escalation19.2.8. Switch Control Responsibility19.2.9. Sync Configurations19.3. DIRECTORIES19.3.1. Directories on the Management Server19.3.1.1. respmgrs19.3.1.2. tmpl_respmgrs19.3.1.3. work_repmgrs19.4. COMMANDS AND UTILITIES19.5. TEMPLATES19.5.1. Template Types19.5.2. Management Server Templates19.5.2.1. Template Activation19.5.3. Managed Node Templates19.5.4. Template Distribution19.5.4.1. Template File Names that Change after Distribution19.5.4.2. Convert IP Address to Hex Number19.5.4.2. Rename the allnodes File for a Specific Node19.5.5. Template Syntax19.5.5.1. Time Template19.5.5.2. Keywords for the Time Templates19.5.5.3. Time Template Syntax19.5.5.4. Message Template19.5.5.4. Keywords for Responsible Manager Configuration19.5.5.5. Forwarding All Messages with Time Criteria19.5.5.6. Forwarding Some Messages without Time Criteria19.5.5.7. Forwarding Messages to the Primary Manager19.5.5.8. Message-forwarding Syntax19.5.6. Sample MoM Templates19.6. MESSAGE FORWARDING19.6.1. Message-Forwarding Cookbook19.6.2.1. Management server configuration tasks19.6.2.3. Message Forwarding Attributes19.7. BUILDING A BACKUP SERVER19.7.1. OpenView Failover Concepts19.8. ESCALATIONS19.8.1. Process Steps to Create the Escalation Template19.8.2. Sample Escalation Template19.9 CONFIGURATION VARIABLES19.10. SUMMARY
3. OpenView Best Practices
20. Security
20.1. DCE-RPC PROCESSES AND COMMUNICATIONS20.1.1. Open Agents' Advantages20.1.1.1. RPC-based Open Agent Functional Areas20.1.1.2. Agent Software Distribution20.1.1.3. Open Agent Process Descriptions20.2. GENERAL TCP/IP AND RPC COMMUNICATIONS20.3. NON-RPC AGENTS20.4. HTTP PROXY AGENT20.5. USERS AND PASSWORDS20.5.1. Administrators20.5.2. Operators20.6. FILES AND DATA20.7. AUDITS20.8. ENHANCED SECURITY20.8.1. Data Encryption Standard (DES)—Private Key20.8.2. RSA—Public Key20.8.3. Kerberos20.8.4. Distributed Compute Environment (DCE)20.8.5. GSS APIs20.8.6. HTTP and S-HTTP20.8.7. Secure Socket Layer (SSL)20.8.8. PAM Authentication20.8.9. SOAP (XML)20.9. GENERAL SECURITY MEASURES20.10. SUDO20.10.1. Download the Public Domain Sudo Program20.11. SECURE SHELL (SSH) FOR HP-UX20.11.1. General Installation and Configuration20.11.2. OVO Agent Installation Using SSH20.12. THE FIREWALL20.12.1. Proxy Filter20.13. SUMMARY
21. Plan, Document, Take Corrective Actions, Administer Changes
21.1. PLANNING THE OVO ENVIRONMENT21.1.1. Architecture21.1.2. The Systems21.1.3. The Applications21.2. OVO DOCUMENTATION21.2.1. Documenting the Network Layout21.2.2. Documenting Nodes, Node Groups, and Templates21.2.3. Documenting Applications and Operator Configuration21.2.4. Documenting SPIs21.2.5. Operator Documentation21.3. CORRECTIVE ACTIONS21.4. Changing the OVO Environment21.4.1. Administrator Changes21.4.2. Template Administrator Changes21.4.3. Operator Changes21.5. SUMMARY
22. Troubleshooting Tools and Techniques
22.1. DATA GATHERING TECHNIQUES AND TOOLS22.1.1. Check for Errors22.1.1.1. Review the Log Files22.1.1.2. OVO Errors22.1.1.3. Oracle Errors22.1.2. Check, Stop, or Start the OpenView Processes22.1.2.1. Check Server and Agent Process Status22.1.3. Utilize the Online Help22.1.4. The itochecker Report22.1.4.1. Run the itochecker Report22.2. FUNCTIONAL CHECKS22.2.1. When the Processes Will Not Start22.2.1.1. Procedure to Remove the Queue Files on the Server22.2.1.2. Procedure to Remove the Queue Files on the Node22.3. PROBLEM SOLVING22.4. SELF-HEALING SERVICES (SHS)22.5. SUMMARY
4. OpenView Operations for Windows
23. Introducing OVO for Windows
23.1. ARCHITECTURE23.1.1. Management Server23.1.1.1. Microsoft Management Console23.1.1.2. Web-Based Enterprise Management and WMI23.1.1.3. Component Object Model and DCOM23.1.2. OVOW Management Console23.1.3. Managed Nodes23.2. INSTALLATION23.2.3. Product Summary23.2.4. Installation Summary23.2.5. Product Directory Structure23.2.6. Product Documentation23.2.7. Product Demonstration23.2.8. Training23.3. EXPLORING THE FEATURES OF THE CONSOLE23.4. MESSAGE PROCESSING23.4.1. Policies, Actions and Tools23.5. SUMMARY
24. OVO Windows and OVO UNIX Interoperability
24.1. OVOW and OVOU Communications24.1.1. Server-to-Server Alive Checks24.2. Message Forwarding24.2.1. Message Forwarding Rules24.3. Policy, Template, and Service Data Exchange24.3.1. OVOW to OVOU24.3.2. OVOU to OVOW24.3.3. Interoperability Commands24.4. Comparing Features of OVOU and OVOW24.5. Summary
25. OVOW Implementation Tasks
25.1. AUTO-DISCOVERY AND AUTO-DEPLOYMENT25.1.1. Service Discovery25.1.2. Node Discovery25.2. ADD NODES25.3. CREATE AND DEPLOY POLICIES25.4. TOOLS, AUTOMATIC COMMANDS, AND SERVICES25.4.1. Tools25.4.2. Automatic Commands25.4.3. Services25.5. SUMMARY
A. OpenView Commands Quick Reference Guide
A.1. NETWORK NODE MANAGER COMMANDSA.2. CUSTOMER VIEWS AND SERVICE INFORMATION PORTAL COMMANDSA.3. OPENVIEW OPERATIONS COMMANDS
B. Hostname Resolution
B.1. THE DEFINITION OF HOSTNAMEB.2. SETTING A SYSTEMS HOSTNAMEB.2.1. Incorrect /etc/hosts, NIS, and DNS ConfigurationB.3. ARE /ETC/HOSTS, NIS, AND DNS CONFIGURED PROPERLY?B.3.1. Proper Configuration of Naming ServicesB.3.2. NNM, SNMP, and Hostname ResolutionB.3.2.1. Properly Configured /etc/hostsThe Official HostnameThe /etc/nsswitch.conf FileThe /etc/hosts FileHow Hostname Resolution Determines Route DeterminationB.3.3. Properly Configured NISB.3.3.1. The Domain NameThe CDE Calendar Manager Service DaemonSendmail and NISB.3.3.1.1. The NIS Hosts MapPutting It All Together using NISB.3.3.1.2. Network File System (NFS) and NISThe Netmasks FileAutomounted DirectoriesB.3.3.1.3. The r-commands and NISB.3.3.1.4. OpenView Operations and NISB.3.3.1.5. OpenView Operations and Agent CommunicationB.3.3.2. OpenView Products and the DNSB.3.3.3. Properly Configuring the DNSB.3.3.3.1. The /etc/resolv.conf FileB.3.3.3.2. Forward LookupsB.3.3.3.3. Reverse LookupsB.3.3.3.4. Testing Resolution: nsquery versus nslookupB.3.3.4. Sendmail and the DNSB.3.3.5. NFS and the DNSB.3.3.6. The r-commands and the DNSB.3.3.7. TracerouteB.3.4. Windows NT and Hostname ResolutionB.4. SUMMARY
C. Resources
C.1. BOOKSC.2. CERTIFICATIONC.3. DATABASESC.4. HP INFORMATION AND RESOURCESC.5. JAVAC.6. LDAPC.7. MANAGED NODESC.8. MIBSC.9. NETWORKING AND SERVICE MANAGEMENTC.10. OPENVIEW SELF HEALING SERVICESC.11. OPENVIEW DOCUMENTATION, SUPPORT, AND PRODUCT RESOURCESC. 12 PERFORMANCEC. 13 RFCSC.14. SECURITYC.15. SOFTWAREC.16. SNMPC.17. SYSTEM ADMINISTRATIONC.18. TRAININGC.19. TROUBLESHOOTINGC.20. USER GROUPSC.21. UNIXC.22. WHITE PAPERS

Content preview from HP OpenView System Administration Handbook: Network Node Manager, Customer Views, Service Information Portal, HP OpenView Operations

Appendix C. Resources

The resources listed in this section provide Internet links to additional information, tools and articles relevant for specific OpenView system administration or general system administration topics.

BOOKS

http://docs.hp.com—. Hewlett Packard Documentation
http://www.phptr.com—. Prentice Hall Technical Books
http://www.bookpool.com—. Discount Technical Books
http://www.hp.com/hpbooks—. Hewlett Packard Books
http://www.tatteredcover.com—. Bookstore with locator for out of print books

CERTIFICATION

http://h10017.www1.hp.com/certification/index.html—. HP Certified Professional Program
http://www.CertMag.com—. Certification Magazine

DATABASES

http://www.ibm.com—. IBM (DB2)
http://www.informix.com—. INFORMIX
http://www.microsoft.com—. MICROSOFT ...

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