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HP OpenView System Administration Handbook: Network Node Manager, Customer Views, Service Information Portal, HP OpenView Operations by Paul Weber, Deborah Williams, Tammy Zitello

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Chapter 10. Customer Views

NNM does an excellent job of monitoring and displaying the health of the network enterprise. It provides a view of the physical network connectivity of an enterprise. However, it does not provide a logical view of the network because it has no way of determining the logical relationships that exist within a given enterprise. Although customization exists within NNM, Customer Views (CV) extends the capabilities of NNM by allowing the administrator to define a logical hierarchy comprised of five additional views. With CV, you can define which resources affect which customers. Internet Service Providers, Managed Service Providers, and outsourcers commonly use it for customer-based management. With the use of CV, a managed ...

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