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HP OpenView System Administration Handbook: Network Node Manager, Customer Views, Service Information Portal, HP OpenView Operations by Paul Weber, Deborah Williams, Tammy Zitello

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Chapter 17. Server Administration

There are many OpenView support models operating today that have grown out of the paradigms within the mainframe and distributed computer support environment. In other words, there are primary operators (Tier 1 or Level 1) who monitor and respond to events within the system. When the Tier 1 Operator needs support, she would likely page someone who can take an even closer look at the problem and determine the course of action to resolve the issue. Specialists who are responsible for the applications running on the operating system are working to ensure that the application is healthy and that documented procedures are available for those who are responsible for the daily operations tasks. Vendors are available ...

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