Chapter 21. Plan, Document, Take Corrective Actions, Administer Changes

It is imperative that the OpenView Operations (OVO) architecture and processes be well planned and documented. It is also crucial that you have management buy-in for this project because you will likely need co-operation between teams, such as application development, network configuration, and client access. For example, OVO requires that an OVO agent be installed on each monitored system. Typically, the OVO administrator and the client administrator are different engineers and may report to different managers. You will need to get approval from the system administrator to install the OVO agent on the client.

During the planning phase, you should keep accurate documentation ...

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