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HPI Balanced Scorecard—Performance by Clare Novak

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Step 4: Determine Business Unit Wants

HPI departments add value to an organization by improving performance. One way to add value is to provide business units with data and measures that help them manage their business more effectively. The HPI department, therefore, should talk with its business unit customers to determine what data they would find useful. For example, a business unit focusing on employee retention would benefit from information on retention trends:

12 Steps of Scorecard Development

Defining HPI

In ASTD Models for Human Performance Improvement, author William Rothwell provides a definition of HPI:

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