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HPI Balanced Scorecard—Performance by Clare Novak

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Step 5: Determine HPI Data Collection

Analyze your own data thoroughly:

  • What data are you currently collecting?

  • How are you collecting it?

  • Who sees it?

  • What are you doing with it?

  • How are you using it to improve performance?

  • What is your budget?

  • What percentage of the budget is overhead?

  • What percentage is for services provided to business units?

  • What is your average cost per intervention?

If you know, terrific. If you do not, now is the time to start immersing yourself in your own data.

Budget

Start with the obvious, your budget. Whether your organization views HPI as an investment or a cost, your budget is the starting point to understanding your current state. Determine the percentage of your organization's total budget that constitutes the HPI ...

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