HR from the Outside In: Six Competencies for the Future of Human Resources

CHAPTER 10THE EFFECTIVE HR DEPARTMENT

Preceding chapters have addressed two of the three questions we promised to consider:

• What should HR professionals know, do, and be to be seen as personally effective?

• What should HR professionals know, do, and be to improve business performance?

We now turn to our third question for this research:

• What should HR departments focus on to improve business performance?

In this chapter, we share cases of upgrading the HR department, three research findings, and four techniques for creating an effective department.

Prudential PLC

Prudential PLC is an international financial services group with significant operations in Asia, the United States, and the United Kingdom. It serves more than 25 million customers ...