Chapter 4HCD Activities and Artifacts from Refinement through Evaluation
This chapter describes the team-focused benefits provided by Human-Centered Design (HCD) once the team has chosen solutions to deliver. It helps to understand the types of activities that occur throughout the overall delivery process, which includes refinement and solution validation, and the specific purpose these activities serve.
The activities are designed to make sure that teams are delivering their solution in a clear and usable way (done right). These activities should help teams find gaps and issues that users encounter, allowing them to lower the risk of costly issues at release, and inform their improvement and maintenance as they ...
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