1The Human Centered Sustainable Quality Culture in Organizations
Why Organizations Need a Human Centered Culture and Quality?
In the article Creating a Culture of Quality, Srinivasan and Kurey argue that quality has never mattered more than today (2014). Indeed, although quality management (QM) and standards emerged over half a century ago, they were first used in manufacturing as a systematic method to attain continuous improvement to produce products without errors, waste and miscalculations to satisfy the needs of clients and avoid returns. But today quality is the most meaningful advantage organizations pursue across industries, sectors and in countries worldwide. It is for all to see that technology has strengthened ...
