Human Centered Organizational Culture

10Healthcare and the Human Centered Organizational Culture during the COVID-19 Pandemic

The Italian Experience

Francesca Dal Mas, Gabriele Romani, Mirko Modenese, Rossella Lucà, Maria Francesca Manca, Maria Ferrara, Lorenzo Cobianchi

Introduction

The Human Centered Management model focuses on the relevance of the wellbeing of people as customers and patients, in the case of healthcare, and workers who use their talent, human capital and skills to produce services as a necessary condition for organizations to attain long-term sustainability (Lepeley, 2017; Massaro, Bardy, Lepeley, & Dal Mas, 2014). Human Centered Management stresses the importance of the wellbeing of workers engaged in the production of services with quality standards to ...