Chapter 19

Managing organizational change

K. Gray and J. Wilkinson


This chapter discusses change that affects people and the organization, rather than engineering change. Change is an inevitability of successful business life and so requires proactive management, but many major incidents have resulted from this being poorly managed. Change that significantly impacts individuals, teams, or the organization requires consideration of peoples’ capabilities and limitations, and the right structure to deliver the business plan successfully and safely. The organization must understand the existing situation (the baseline), and have clarity on the appropriateness of the proposed destination, and the process of the transition. The psychological ...

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