CHAPTER 20

Industrial Relations

CHAPTER OBJECTIVES

After reading this chapter, you should be able to:

  1. Understand the characteristics and objectives of industrial relations

  2. List the major players in industrial relations

  3. Understand the various approaches to industrial relations

  4. Discuss the latest trends in industrial relations

  5. Enumerate the essentials of effective industrial relations

Royal Dutch Shell is a leading global integrated oil company with nearly $1 billion investment in India's energy sector. In fact, it is the only global major to have a fuel retail licence in India. Since it operates in more than 145 countries, its HR policies and practices are globally standardized.

The focus of the industrial relations at Shell is on the ...

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