After reading this chapter, you should be able to:
Understand the definitions and characteristics of grievances
Enumerate the sources of grievances
List the techniques of grievance identification
Understand the grievance procedure
List the essentials of a good grievance procedure
Understand the statutory provisions concerning the grievance procedure in India
ACC is a large cement-producing company with a workforce of about 9,000. It has won several awards and accolades for performance and productivity. Its approach towards human capital is viewed by the industry as distinct and innovative. Its emphasis is on developing a strong sense of loyalty among the employees and developing them as ...