CHAPTER 22

Employee Grievances

CHAPTER OBJECTIVES

After reading this chapter, you should be able to:

  1. Understand the definitions and characteristics of grievances
  2. Enumerate the sources of grievances
  3. List the techniques of grievance identification
  4. Understand the grievance procedure
  5. List the essentials of a good grievance procedure
  6. Understand the statutory provisions concerning the grievance procedure in India

ACC is a large cement-producing company with a workforce of about 9,000. It has won several awards and accolades for performance and productivity. Its approach towards human capital is viewed by the industry as distinct and innovative. Its emphasis is on developing a strong sense of loyalty among the employees and developing them as a ...

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