Chapter 16

Managing Ongoing Performance

IN THIS CHAPTER

Bullet Understanding what a performance management process can do for your organization

Bullet Connecting the process to position success profiles and organizational goals

Bullet Checking in with and assisting employees

Bullet Getting a performance management program up and running

Bullet Conducting employee performance reviews and following up

Few management practices are more basic or prevalent than performance appraisals — the mechanism managers use to evaluate team member performance. And yet, because of the way in which work is changing, the way in which HR and managers manage performance is changing, as well. Even though many organizations still do an annual or quarterly review as part of their process, new workforce expectations and innovations in technology are driving a host of changes for performance management processes.

A 2022 Gartner study reported that 81 percent of HR leaders are changing their organization’s performance management process, and ...

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