Chapter 18
Handling Difficult Situations
IN THIS CHAPTER
Creating an ethical culture
Understanding at-will employment and avoiding wrongful discharge
Dealing with discipline, employee grievances, and disputes
Knowing how to deal with terminations and layoffs
Keeping your employees safe and healthy
Addressing unlawful harassment and workplace violence
Regardless of how good a job you’ve done in organizing the human resources function in your company, and regardless of how diligently you handle your day-to-day challenges, it’s wishful thinking to expect your organization to be entirely free of personnel-related concerns. Even your best team members will make mistakes from time to time. So will your best managers and supervisors.
Inevitably, you or the managers in your company will be obliged at some point to take some sort of corrective action — including termination — against an employee ...
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