Human Resources Management for Health Care Organizations: A Strategic Approach

Table of contents

1. Cover
2. Title Page
3. Copyright
4. Tables and Figures
5. Dedication
6. Preface
   1. Purpose and Audience
   2. Overview of the Contents
   3. Acknowledgments
7. The Authors
8. Part 1: Human Resources Management in the Health Care Business Arena
   1. Chapter 1: Introduction to Health Care Human Resources Management
      1. Defining Elements of Progressive Health Care Organizations
      2. Current Perceptions of Health Care Organizations
      3. Spheres of Influence Model
      4. Five Significant Change Dynamics of Modern Health Care
      5. Profile of a Progressive Health Care Organization
      6. Composition of a Progressive Health Care Human Resources Management Department
      7. Summary
      8. Key Terms
      9. Discussion Questions
   2. Chapter 2: Strategic Health Care Human Resources Management and Planning
      1. The Changing Role of Human Resources Management
      2. Human Resources Outsourcing
      3. Strategic Human Resources Management and Human Resources Planning
      4. Anticipating Future Needs
      5. Evaluating the Effectiveness of Strategic Human Resources Management
      6. Problems and Implications of Strategic Human Resources Management
      7. Summary
      8. Key Terms
      9. Discussion Questions
   3. Chapter 3: Organizational Culture Standards for Health Care Human Resources
      1. Performance Matrix of Superstars, Steadies, and Nonplayers
      2. PACT Formula
      3. Strategic Requirements for a Progressive Health Care Human Resources Management Department
      4. Summary
      5. Key Terms
      6. Discussion Questions
   4. Chapter 4: Equal Employment Opportunity Laws and Health Care Human Resources Management
      1. Federal Equal Employment Opportunity Laws
      2. Proving Employment Discrimination
      3. Affirmative Action: Executive Orders and Other Federal Laws
      4. Constitutional Rights
      5. Additional Protections for Employees
      6. Summary
      7. Key Terms
      8. Discussion Questions
   5. Chapter 5: Managing the Unique Health Care Workforce
      1. Cultural Factors Relevant to Health Care Human Resources
      2. Practical Application: A Tale of Two Jersey Cultures
      3. Summary
      4. Key Terms
      5. Discussion Questions
   6. Chapter 6: The Importance of Volunteers in Health Care Organizations
      1. Selection and Placement Strategy Considerations for Volunteers
      2. Maximizing Health Care Volunteer Performance
      3. Agenda Topics for Volunteer Summits
      4. Ten Essential Rules for Volunteer Placement
      5. Summary
      6. Key Terms
      7. Discussion Questions
9. Part 2: Methods and Accountabilities of Health Care Human Resources
   1. Chapter 7: Critical Job Analysis and Design
      1. Legal Significance of Job Analysis
      2. Job Analysis Information
      3. Designing a Job Analysis Program
      4. Job Descriptions and Job Specifications
      5. Competency Modeling
      6. Job Analysis Techniques
      7. Summary
      8. Key Terms
      9. Discussion Questions
   2. Chapter 8: Recruitment, Interviewing, and Selection Strategies
      1. Preselection Process
      2. Critical Dimensions of External Recruitment
      3. Preparing and Planning for the Interview
      4. Conducting the Interview
      5. Evaluating the Interview
      6. Summary
      7. Key Terms
      8. Discussion Questions
   3. Chapter 9: Maximizing Performance Management and Evaluation
      1. Developing an Evaluation Program
      2. Using Defusers—the Return to Objectivity Formula
      3. Summary
      4. Key Terms
      5. Discussion Questions
   4. Chapter 10: Compensation Strategies
      1. Motivation
      2. Equity
      3. Executive Compensation and Benefits
      4. Federal Laws Governing Compensation
      5. Summary
      6. Key Terms
      7. Discussion Questions
   5. Chapter 11: Benefits
      1. Government Required Benefits
      2. Discretionary Benefits
      3. Quality-of-Work and Quality-of-Life Issues
      4. Summary
      5. Key Terms
      6. Discussion Questions
10. Part 3: Maximizing Health Care Human Resources
    1. Chapter 12: Training and Development
       1. Needs Assessment
       2. Developing Training Objectives
       3. Developing the Curriculum
       4. Delivering Training
       5. Evaluating Training
       6. Career Development
       7. Health Care Training and Development in Application
       8. Relevant and Resonant Health Care Organizational Training and Development
       9. Summary
       10. Key Terms
       11. Discussion Questions
    2. Chapter 13: Organizational Development Strategies
       1. Essential Objectives of Health Care Organizational Development
       2. Organizational Development Strategies for Building Pride
       3. Organizational Development Strategies for Escalating Accountability
       4. Organizational Development Strategies for Team Building
       5. Summary
       6. Key Terms
       7. Discussion Questions
    3. Chapter 14: Labor-Management Relations: Collective Bargaining and Progressive Employer Relations
       1. Collective Bargaining in the Private Sector
       2. Collective Bargaining in Health Care Organizations
       3. Collective Bargaining in Federal Government Agencies
       4. Collective Bargaining in State and Local Government Agencies
       5. Concepts and Practices of Collective Bargaining
       6. Summary
       7. Key Terms
       8. Discussion Questions
    4. Chapter 15: Strategic Health Care Human Resources Technology
       1. Information Systems Technology
       2. Organizational Change
       3. Types of Information Systems
       4. Human Resources Information Systems
       5. Summary
       6. Key Terms
       7. Discussion Questions
11. Bibliography
12. Index