ACKNOWLEDGMENTS
A number of people have made valuable contributions to this book. I thank Alison Hankey and Alina Poniewaz of Jossey-Bass, as well as the four anonymous reviewers, for their helpful comments and suggestions, which whenever possible I have added to this fourth edition.
As in the previous editions, friends, colleagues, and students provided assistance by contributing workplace examples, reviewing chapters, or both. Specifically, I thank Anne Goldyche Dailey, Patricia Goldstein, and Patricia Murray for their observations of working in and with public and nonprofit agencies. More thanks are extended to Lisa Suprenand, who developed chapter questions, exhibits, tables, and PowerPoints (available on the Instructor’s website: www.wiley.com/college/pynes ...
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