CHAPTER FOUR
MANAGING A DIVERSE WORKFORCE
After you have read this chapter, you should be able to
- Discuss why managing diversity is important to strategic human resources management
- Understand the less obvious types of differences that employees bring to the workplace
- Understand the types of sexual harassment
- Understand why diversity efforts often fail
- Understand what cultural competency is
As the demographics of American society change, so too has the compo sition of the workforce. Women, persons of color, persons of different ethnic and religious backgrounds, persons with physical and mental disabilities, homosexuals, and transgendered individuals are more visible in the workplace than in the past. To be successful, employers need to manage ...
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