Becoming a Change Agent

TO ADAPT A POPULAR PHRASE, “Change happens.” The pace of change today—due to globalization, customer demands, technological innovation, and information access—is both dizzying and dazzling. Steve Kerr of General Electric has captured the challenge of change in his saying “Don’t be surprised that you are surprised.” His point is that both winners and losers will face increasing amounts of change that cannot be fully predicted, anticipated, or controlled. A primary difference between winners and losers will not be the pace of change, but the ability to respond to the pace of change. Winners will not be surprised at the unanticipated ...

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