6. How To Be Open
“The social model is more human, less burdened by departmental silos, fluid with its communications (both internal and external) and with a much flatter operational structure. ... In a bizarre twist of irony given that modern technology is responsible for making the model possible, it is very much a return to basics. It is how business was done hundreds of years ago: face to face, one handshake at a time. The difference is that now, scale is no longer a hurdle. Companies can, if they want, build loyalty 140 characters at a time, shake hands from hundreds of miles away, and have ‘“face to face’” interactions with tens of thousands ...
Get Humanize: How People-Centric Organizations Succeed in a Social World now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
