Book description
Consulting in Complex and Changing TimesOrganizations face challenges today that are too messy and complicated for consultants to simply play doctor: run a few tests, offer a neat diagnosis of the “problem,” and recommend a solution. Edgar Schein argues that consultants have to jettison the old idea of professional distance and work with their clients in a more personal way, emphasizing authentic openness, curiosity, and humility. Schein draws deeply on his own decades of experience, offering over two dozen case studies that illuminate each stage of this humble consulting process. Just as he did with Process Consultation nearly fifty years ago, Schein has once again revolutionized the field, enabling consultants to be more genuinely helpful and vastly more effective.
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Dedication
- Contents
- Preface
- 1 I Am the Consultant, and I Don’t Know What to Do!
- 2 What Is New in Humble Consulting?
- 3 The Need for a Trusting and Open Level Two Relationship
- 4 Humble Consulting Begins with the First Conversation
- 5 Personalization: Enhancing the Level Two Relationship
-
6 The Humble Consulting Focus on Process
- CASE 13 A Question That Restructured Alcoa Australia
- CASE 14 The Team-Building Retreat in the Quincy Plant of Proctor & Gamble
- CASE 15 Abandoning Building a Team Culture in a Sales Organization
- CASE 16 Successfully Reducing Engineering Turnover in the General Electric Lynn Plant
- CASE 17 How to Assess and “Evaluate” Culture in a Sales Organization
- CASE 18 Successfully Reducing Headquarters–Field Problems in the Internal Revenue Service
-
7 The New Kinds of Adaptive Moves
- CASE 19 Safety Issues in Alpha Power
- CASE 20 Reducing the Number of Deaths in the US Forest Service
- CASE 21 Helping INPO Provide Better Help in Working with Nuclear Plants
- CASE 22 Successful and Failed Adaptive Moves—DEC’s Strategy Revisited
- CASE 23 Creating a Different Kind of Conversation in Saab Combitech
- CASE 24 The Use of Dialogue in Shell’s Exploration and Production Division
- CASE 25 The Ad Hoc Lunch Group in the Academic Medical Center
- Concluding Comments—Some Final Thoughts on How to Be Really Helpful
- References
- Acknowledgments
- Index
- The Author—in His Own Words
Product information
- Title: Humble Consulting
- Author(s):
- Release date: April 2016
- Publisher(s): Berrett-Koehler Publishers
- ISBN: 9781626567221
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