FIVEPersonalization: Enhancing the Level Two Relationship
Personalization is the fundamental process by which we move from being strangers to becoming acquainted, getting friendly, being teammates, getting connected, and in various other ways developing the higher level of trust and openness that I am calling a Level Two relationship. Sociologically, it is the process of abandoning to some degree the façade that we have all learned to wear in public and when we are in our official roles. It is the process of getting off the podium and letting our audience take a peek backstage. Personalization is telling one another a bit of our story of who we really are, where we have come from, and where we are going. It is letting each other witness how we ...
Get Humble Consulting now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
