Humble Consulting

Index

Adaptive move(s), xiv, 23–24, 54, 101–105, 191–192, 194

case illustrations, 173–191

as diagnosis and intervention, 171–173

innovative, 181–191

lessons learned regarding, 175, 177–181, 186, 187, 189

Alcoa Australia, a question that restructured, 150–152

Alpha Power Company, 95–98, 173

PCBs in a damaged transformer, 174–175

time-out problem, 175–177

Attachment, emotional. See Level Three relationship

Authenticity (of consultant), 20–22, 80–81, 86

Bank operations, implementing a new IT technology in, 64–65

designing the career of the superclerk, 69–70

lessons learned from, 67–72

a new boss and a surprise, 69

new information system, 66–67

Beckhard, Dick, 165–166

Behavioral questions, 83

Beta Power Company, culture change in, 3–7

Blame, getting ...