6 What Really Goes On in a Conversation

In order to fully understand the role of Humble Inquiry as a means of building a positive Level 2 relationship, we have to examine further the complexity of communication in the relationship-building process. We need to understand how cultural scripts—what is and is not appropriate to ask or to tell in a given situation—influence our internal communication process, that is, how we listen and how we choose to respond.

As we have pointed out, being a responsible member of society includes the acceptance of the rules of how to deal with each other and how to conduct conversations which show balance, equity, and mutual acceptance of each other’s presented identities. When we are not acknowledged or feel ...

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