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The Cost of a Smile

Mr X, a senior VP (SVP) in an Asian multinational, is a chartered accountant. He became SVP in that company at the age of 37. He has received six promotions in the last ten years and the average promotion rate in that company has always been more than three years. He is considered very sincere, meticulous, honest, hardworking, loyal, attentive to detail and highly analytical. He has saved a lot of money for the company, manages its collections well and is a prudent administrator.

However, no one liked to work with him. There are 30 executives and managers in his department, mostly postgraduates in commerce and some chartered accountants. Employees often complained that the SVP worked very hard, came in an ...

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