Hybrid Workplace: The Insights You Need from Harvard Business Review

5 MANAGERS IN A HYBRID WORLD MUST PRIORITIZE EMPATHY

by Brian Kropp, Alexia Cambon, and Sara Clark

The implications of how Covid-19 has changed how people will work from now on are becoming clear. To better understand the impact of the pandemic on the future of work, we surveyed 3,049 knowledge workers and their managers across on-site, remote, and hybrid work contexts, as well as 75 HR leaders, including 20 leaders from midsize companies. Except where indicated, our findings come from these 2021 surveys.

Managers used to be selected and promoted largely based on their ability to manage and evaluate the performance of employees who could carry out a particular set of tasks. Within the last five years, HR executives started to hire and develop ...