CHAPTER 7
Creating Caring, Trusting Teams
Chapter 6 introduced the principles of a New Way of Working. In this chapter, we explore what that New Way of Working looks like in practice. We are not going to focus on efficiency, processes, system thinking, infusing technology into the business, or utilization of social media to connect better with customers.
Instead, we are going to focus on care, trust, and collective intelligence because they will be the secret sauce of personal and organizational success as the digital age advances.
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