Creating Caring, Trusting Teams

Chapter 6 introduced the principles of a New Way of Working. In this chapter, we explore what that New Way of Working looks like in practice. We are not going to focus on efficiency, processes, system thinking, infusing technology into the business, or utilization of social media to connect better with customers.

Instead, we are going to focus on care, trust, and collective intelligence because they will be the secret sauce of personal and organizational success as the digital age advances.

Earlier you learned that according to the science of adult learning, no one—not me and not you—can achieve Hyper-Learning alone. We need others to help us get beyond our cognitive biases and our innate tendency to ...

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