CHAPTER 10PERFORMANCE(SUCCESS SECRET #3)

June 19, 2003: at the Washington Wizards’ offices (in my cubicle)

I felt a cantaloupe-sized knot form in my stomach.

My workspace was in earshot of seven colleagues who would hear every word I was about to say while making my first cold call for the Wizards. All sorts of “what if” worries swirled through my head. “What if I say something stupid?” “What if I don’t know what to say?” “What if the person on the other end of the line hangs up on me?”

I dialed the number, desperately hoping that the person I was calling would not pick up, allowing me to leave a message instead. ...

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