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I Hear You by Donny Ebenstein

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CHAPTER 5

Looking from the Outside In

SEEING IS BELIEVING

Albert, a brilliant scientist leading a team engaged in cutting-edge research, was struggling to accept the feedback I had shared with him. “I don't think I am intimidating at all. I have no problem when people disagree with me. I welcome contrary points of view. I never raise my voice or insult people that work in my lab, although I got plenty of that when I was a newly minted Ph.D. The problem is with the team. They need to show more initiative.”

A few weeks before, Albert had called me asking for help. He said that the provost of the research university where he worked wanted him to get coaching to work on his management skills. Albert acknowledged that there was a problem, but he ...

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